Shipping Policy

Shipping policy for Ground Up

This page explains how Ground Up processes, ships, and supports United States orders.

Order handling

Ground Up prepares paid orders within 0-1 business day. Processing takes place Monday through Friday; weekends and public holidays are excluded. A purchase made on Saturday, Sunday, or a public holiday enters processing on the following business day.

Transit and dispatch

Once dispatched, delivery is estimated at 3-5 business days. Including the handling window, the usual total estimate is 3-6 business days. Shipments leave Monday-Friday and are not sent on Saturday or Sunday.

Rates at checkout

Any applicable shipping charge is displayed at checkout before payment is completed. When free shipping is offered, checkout will show it.

Where we ship

We currently deliver only within the United States, and checkout lists the destinations we can serve. Submit a complete, accurate address. Ground Up is not responsible for delay or failed delivery caused by a customer-provided address that is incorrect, incomplete, or unavailable.

Tracking

When tracking is available, a shipment-confirmation email supplies it. Carrier systems may take up to 24 hours after receiving the package to display an update.

Possible delays

Delivery can occasionally be delayed by carriers, weather, holidays, high order volume, or other events beyond our control. If the estimated timeframe passes, contact us and we will help review the delivery status.

Address corrections

Review the shipping address carefully before ordering. Tell us as soon as possible if it is wrong or incomplete; we will try to change it before shipment, but cannot guarantee an update after processing or dispatch.

Delivered but missing

If tracking reports delivery but the package is missing, first inspect the delivery area and ask the carrier for more information. Contact our support team if further assistance is needed.